Frequently asked questions

We design, write and build websites for plumbing and heating businesses in the UK, and publish free guides on running a trade website well. We do not carry out plumbing or gas work, sell leads or run a directory.

You do. The domain is registered in your name, and you receive the content and all website files. If you move to another designer, we hand everything over.

No. Builds are priced as a fixed scope. Care plans, if you choose one, run month to month after any initial term stated in your quote.

Yes, across the UK. Where rules differ between nations, such as water fittings regulations in Scotland, we check the details for your area.

Focusing on one trade lets us write accurately about the work, the registrations that matter and how customers choose a plumber. It also keeps our builds consistent and well documented.

It depends on the number of pages, how much writing is needed and any integrations. Our pricing page shows published UK market ranges from 2026 and explains the main cost drivers. Every client gets a fixed written quote before work starts.

Most plumbing websites take four to eight weeks from agreed scope to launch. The main variable is how quickly content and photos come back.

Yes, as with any website: a domain renewal, hosting and optionally a care plan. We list these clearly in the quote so there are no surprises.

Yes. Payment is split by project stage so you never pay far ahead of work you have seen.

Yes. We write every page from a questionnaire and a call, then you check each one for accuracy before design starts.

Only if your business is Gas Safe registered and you are authorised to use the logo. We show the registration number and a link to the public check. Displaying trust marks without authorisation is banned under the Digital Markets, Competition and Consumers Act 2024.

We can show real reviews and link to where they were posted. We present them fairly, without hiding negative ones, because the same 2024 Act bans fake reviews and misleading presentation of reviews.

No. Fake reviews are illegal and damage trust. We can help you set up a simple, honest way to ask real customers for feedback.

Only if it is true at all hours, every day. If your cover has gaps, the site will describe the hours you actually work. The Advertising Standards Authority has upheld complaints about unsupported 24/7 claims by plumbing firms.

Nobody can promise that honestly. We build sites that search engines can crawl and understand, with pages matching how customers search, then show you how to measure results in Search Console.

Yes. For local searches, the map results are driven largely by your profile. The website and profile work best when they tell the same story.

Only for places where you genuinely work and have something specific to say. Copy-and-paste town pages risk being treated as doorway pages by Google.

We set up local search foundations properly and can add pages over time. We do not sell link packages or monthly retainers with vague deliverables.

Our default is a hand-built site with a small, secure form handler. It is faster and needs much less maintenance. If you need to edit pages often yourself, we discuss options during scoping.

On UK or EU hosting through our care plan, or on hosting in your own name if you prefer. Either way the domain stays yours.

Our standard build sets no tracking cookies. The contact form uses one short-lived session cookie to protect against spam and forged submissions, which is explained on the cookies page.

They are emailed to your chosen inbox and not stored in a database on the website. Your privacy notice explains this to customers.

Often, yes, depending on the software. We check what is possible during scoping and include it in the quote.